Helping a Mississippi electric cooperative improve efficiency through practical solutions and trusted partnerships.
At Rep Com International (RCI), we know that providing the right solution isn’t always about recommending the most advanced equipment. Sometimes, it’s about understanding a customer’s day-to-day challenges and finding a practical solution that makes their job easier.
This month, our Coast to Coast series takes us to Mississippi, where an RCI sales representative helped a rural electric cooperative support its growing broadband operations with solutions from Vivax-Metrotech, Viavi Solutions, and Jonard Tools.
Solving a Challenge in the Field
As the cooperative expanded into broadband services, its technicians needed reliable equipment to locate buried drop cables serving customers’ homes.
The cooperative already relied on Vivax-Metrotech vLoc3-Pro locators, but with technicians working across a large rural service area, equipment wasn’t always readily available. In some cases, a technician would have to wait for someone to travel as far as 50 miles to deliver a locator before work could continue.
Recognizing the challenge, the RCI representative recommended the Vivax-Metrotech VM-550, a more economical solution designed to handle routine locating needs without requiring the cooperative to invest in additional advanced locators for every technician.
By equipping more technicians with VM-550 units, the cooperative could complete routine drop-cable locates on-site rather than waiting for equipment to arrive. This helped reduce unnecessary delays, improve technician efficiency, and provide more timely service to its members.
Making It Easier to Equip Technicians
Beyond locating equipment, RCI also helped the cooperative simplify how it purchases tools for new technicians.
Working with Jonard Tools, the cooperative developed customized tool kits containing the equipment its technicians need in the field. Rather than selecting individual tools each time a new employee joins the team, the cooperative can order a complete kit through a streamlined process.
Jonard’s tool warranty support, combined with the responsiveness of RCI and its manufacturing partner, provides additional confidence that technicians will have dependable tools and support when needed.
Building Confidence Through Training and Support
The relationship also demonstrates the value of industry experience and word-of-mouth recommendations.
When technicians familiar with Viavi Solutions and Vivax-Metrotech equipment joined the cooperative, they brought firsthand knowledge of the products’ quality and performance.
Through equipment demonstrations and conversations with the cooperative’s team, the RCI representative helped reinforce that confidence by highlighting the training, technical support, and customer service available through RCI and its manufacturing partners.
That ongoing support has helped establish a relationship in which the cooperative continues to turn to RCI as its equipment needs evolve.
More Than Just Equipment
This Mississippi success story demonstrates what sets RCI apart: taking the time to understand how customers operate and recommending solutions that address their specific needs.
Whether its helping technicians avoid unnecessary travel and wait times, simplifying tool purchases, or connecting customers with dependable manufacturer support, RCI remains committed to helping customers work more efficiently.
From Mississippi to all 50 states, RCI continues to connect customers with the right products, knowledgeable representatives, and manufacturing partners they can count on.
Stay tuned for our next RCI Coast to Coast story as we highlight more ways our team is making a difference across the country.